TMS Operational Support

Menzies Distribution are looking for an experienced TMS Operational Support to join our business. The TMS Operations Support will be responsible for the training and monitoring of TMS users and site compliance ensuring that TMS operating procedures are adhered to. This will involve working alongside the operations on both new and existing projects, on-boarding new clients and helping drive continuous improvement to meet the needs of a fast moving and scaling business. The position will report to the TMS Operations Manager.

• Location: Home Based but will be required to travel for meetings or projects & must be willing to stay away for periods of time.
• Position: Full Time
• Salary:£35K Per Annum + Car Allowance
• Monday to Friday
• Monthly Pay

Responsibilities

• Develop and build relationships with internal site teams and planners, with the aim of gaining a full understanding of the operations and challenges faced.
• Creation and maintenance of TMS system process documentation which will include site specific processes for individual clients where required.
• Providing training of users, ensuring that all staff have been sufficiently trained to complete their daily tasks.
• Maintenance of training records and liaison with site management to ensure compliance and process standards are being met.
• Supporting new client on-boarding or project activity for existing operations. Implementing the system solution as designed.
• Utilising and analysing relevant data from the Compliance Reporting and TMS Dashboards to identify issues and proactively drive improvements through site support and re-training where required.
• Monitoring compliance failures and investigate root cause, identify solutions or corrective actions and implement or escalate where necessary.
• Liaison with the TMS Systems Support Team for impending rate card changes and ensuring that the operations provide timely and accurate rate card change updates.

Experience & Key Skills

• At least 5 years of experience in the 3PL environment, with a thorough understanding of logistics processes and supporting systems.
• Ideally has at least 3 years of experience with the Microlise TMS solution or has experience of the management of a comparable industry standard TMS product.
• Demonstrates clear and concise communication; interpersonal, organizational skills. must be able to evaluate situations and be able to problem solve and identify solutions.
• Is self-motivated and can manage workload to accommodate multiple projects timelines and priorities.
• Has the ability to work under pressure and be able to meet tight deadlines.
• Has in depth knowledge of Word, Excel and other Microsoft products, and ideally has some general IT skills.
• Experience of managing and driving change, in situations that are constantly evolving.

Benefits

• Time For You: Relax with 28 days of holiday inclusive of bank holidays.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.  

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.